Go daddy robbed me

I signed up 5 years ago. i wanted help building the web site which i paid for but the customer service sucked. they charged me for several things i didnt need and a web name that was a mistake. I finally called and canceled and ripped their ass and told them stop my account and never bill me again. 5 years later i get a voice mail on my home number that said thanks for renewing. I again called ripping mad they laughed at me and said if its on auto renew then tuff shit. These bastards have kept billing me after I had told them to stop my account. They billed me for hosting and both domane names even though one was a mistake to begin with. this company has awesome commercials but has no idea to run a customer service based business. I am sure that they have broken the law. i am definately interested in a class action suit.  I hope that they get theirs.

[I'm searching for DETAILED information on GoDaddy's automatic renewal program. Specifically:]

NOTE:  There are other people on this forum who have an interest in examining the GoDaddy 'auto-renew' issue:


http://forums.nodaddy.com/index.php?topic=614.0

http://forums.nodaddy.com/index.php?topic=636.0

I'm searching for DETAILED information on GoDaddy's automatic renewal program.  Specifically:

What is the legal agreement between GoDaddy & customers allowing automatic renewal?

How are GoDaddy customers presented this choice?

Does the customer actually sign and mail to GoDaddy a hard copy of an agreement to have funds automatically deducted from their account when services are renewed?

How does GoDaddy notify the customer about the renewal?

Does the renewal notice include reference to a specific amount to be deducted from the customer's checking account or credit or debit card?

If notified in advance of an automatic renewal, how many business days in advance is the notice received by the customer?

Is this notice via email, or, US mail, or both?

How many customers are currently on automatic renewal of GoDaddy services?

Thanks!!

Some time ago I used GODADDY. I lost interest about two years back, requested all domains etc be shut down and thought no more about it. Last week, without warning GODADDY took 36quid from my account leaving me skint. When I protested  GODADDY say I have to go to their site, retrieve my domain and cancel it as they cannot do it for me. I no longer have the details, password or anything so can't get in to retrieve. And in any case Google warns me not to touch their website as they host a possibly damaging bit of technology that could screw up my system and others. I have stopped the card with the details they hold so they will not get any of my cash but this brick wall they put up is suspicious. Why are they determined to hold on to sites I started? So be warned, GODADDY is like a cold you cannot shake off with the possibility of a viral infection to follow!!!

When purchasing items you do have a choice to turn off auto renew but it is on by default just because you may not have seen it does not mean its not there.  I feel like this is an argument gd can never win.  On one hand we have all of you who lose interest in their domains and hosting and get angry when it auto renews after they receive 9 notices saying their products are going to auto renew.  It is 9 or more and theres is a record of the date and time gd has tried to contact its customers ask any agent they will gladly look it up for you.  On the other hand we have the customers who call in steaming mad that their site is down due to auto renew being off or a credit card being declined stating THIS SHOULD HAVE BEEN ON AUTO!!!.  When i worked there I took both calls and neither are fun.  The only thing i can say is keep your username/password keep your email address on file updated at the very least know what the domain was and your pin that you setup so you can access your account when you do need to cancel something or turn auto renew off you may even get some money back by canceling rather than just waiting for it to run out most products can have their remaining time refunded.  The reason gd reps will never EVER cancel domains or other items (unless they are not setup) is simply because of liability.  Having reps being able to cancel domains or hosting that is in use opens the door for customers to call back in demanding compensation because a rep misunderstood them and canceled the wrong domain or canceled the wrong hosting account and they lost a multi million dollar deal because of it.  The only way to know for sure is to pull the recording for the call and play it back gd is open 24hrs a day and service the entire world do you know how many times that would happen how much time would be wasted?  its just not worth it.  it is far better to make sure the customer can login to their account and see what changes they are making so they understand whats going on.  believe it or not there are still people out there that think the proper way to cancel a domain is to cancel it at the current registrar and re register it at the new one.